Our refunds and return policy lasts 30 days, or 30,000 smiles—whichever comes first. If 30 days have passed since your purchase, The Face assumes you’re fully bonded with your item and won’t want to part with it anyway.
To be eligible for a return, your item must be unused, unsmudged by mascara tears, and still radiating Face-like glow. Original packaging preferred—bonus points if it already looks like a face.
Some things just can’t be returned: sandwiches, sunsets, or that time you locked eyes with The Face and felt forever changed. Also, perishable goods, flammable liquids, and anything that could burn eyebrows.
Additional non-returnable items include:
We do require proof of purchase—a receipt, a screenshot, or a detailed sketch of your own face saying “I bought this.”
Please do not send returns back to the manufacturer. The Face prefers to keep them close.
Once your return is received, our team (with very symmetrical cheekbones) will inspect it. You’ll get an email telling you if your refund is approved or rejected—with a Face fact tucked inside.
If approved, your refund will be processed, and your bank account may feel as radiant as a freshly moisturized forehead. Expect a few days.
Late or missing refunds
Didn’t see your refund yet? First, look in the mirror. The Face might be hiding it in your reflection. Then call your bank. Then wink knowingly at the void. If all else fails, email us.
Sale items
Only full-priced items are refundable. Sale items, like lost expressions, cannot be returned.
If your item arrives defective, damaged, or frowning, we’ll exchange it. Just email {email address} and send the item to {physical address}. Please don’t draw mustaches on it before mailing—unless it already had one.
If the item was marked as a gift, your return turns into a gift credit. You’ll get a certificate—basically a smile from The Face in paper form.
If the gift giver had it shipped to themselves first, they’ll know about your return. The Face keeps no secrets.
Send returns to {physical address}. You cover shipping, because The Face isn’t a postal service (yet). Refunds exclude shipping costs—think of them as the eyebrow arch of commerce: dramatic, but non-refundable.
Depending on where you live, your replacement may take longer to arrive. Even The Face cannot outrun time zones.
For pricier returns, use a trackable service or insurance. The Face loves a good tracking number almost as much as it loves dimples.
Contact us at {email} for any Face-related refund and return questions. Fun Face Fact: Humans recognize more faces than objects. Which is why this page stares back at you.